Return of Q Mini Box

[VN1]

I returned my Sky Q Mini box with the packaging and pre printed label via Royal Mail on 31 Octber 2023.

I am still receiving text messages stating that the return is outstanding.

Not sure how to sort it out.

[oldfella]

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@VN1 wrote:

I returned my Sky Q Mini box with the packaging and pre printed label via Royal Mail on 31 Octber 2023.

I am still receiving text messages stating that the return is outstanding.

Not sure how to sort it out.

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Hi @VN1 

Assume you have kept proof of return?

The Sky return system handled by Unipart has delays and is not as reliable as would be desired.

[VN1]

Thank you for the feedback. I have the proof of return. Will just wait a little longer. 

[Daniel0210]

@VN1 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to VN1.