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Discussion topic: Return labels

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This message was authored by S70GLN This message was authored by: S70GLN

Return labels

Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where? 

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This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Return labels


@S70GLN wrote:

Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where? 


When I returned Sky equipment my broadband router went to the Bermuda Park, Nuneaton address and the Sky Q box went to Unipart Logistics. Does that match what you're trying to return?

Take a photo of each of the labels before you send the packages - just so you have a record of the tracking number in case they disappear into the abyss of Sky returns... 

This message was authored by caesarome This message was authored by: caesarome

Re: Return labels

Posted by a Superuser, not a Sky employee. Find out more

Also when returning these @S70GLN it is important that you get and retain proof of posting for the both of them.

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This message was authored by S70GLN This message was authored by: S70GLN

Re: Return labels

So I actually phoned sky and asked them and they said just to send it to the Nuneaton address. I posted it all in one box and got the receipt of postage. So off they went! I have seen ssooo many people saying they've been charged etc but I'm adamant that I've took the right steps... so hopefully no extra charge 😩

This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Return labels

@S70GLN 

 

Aslong as you keep the receipt from the post office so sky can check the tracking number as proof in the future if needed you'll be fine

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This message was authored by James133 This message was authored by: James133

Re: Return labels

Did anyone get charged in the end for sending everything to the Nuneaton address?

This message was authored by Jim2221 This message was authored by: Jim2221

Re: Return labels

Do I have to put my name and address and account number in the returns box 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return labels

Posted by a Superuser, not a Sky employee. Find out more

@Jim2221 

You may want to put a note inside with your account number and a list of equipment that is included but it's not essential. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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