Return labels

[S70GLN]

Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where? 

[SlenderRobert]

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@S70GLN wrote:

Hello- I have a question? Which label goes on what box? I have two labels for my returns, and I have two labels- but the labels have two differant return address's on them? So which one goes where? 

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When I returned Sky equipment my broadband router went to the Bermuda Park, Nuneaton address and the Sky Q box went to Unipart Logistics. Does that match what you're trying to return?

Take a photo of each of the labels before you send the packages - just so you have a record of the tracking number in case they disappear into the abyss of Sky returns... 

[caesarome]

Also when returning these @S70GLN it is important that you get and retain proof of posting for the both of them.

[S70GLN]

So I actually phoned sky and asked them and they said just to send it to the Nuneaton address. I posted it all in one box and got the receipt of postage. So off they went! I have seen ssooo many people saying they've been charged etc but I'm adamant that I've took the right steps... so hopefully no extra charge 😩

[Dallen9798]

@S70GLN 

Aslong as you keep the receipt from the post office so sky can check the tracking number as proof in the future if needed you'll be fine

[James133]

Did anyone get charged in the end for sending everything to the Nuneaton address?

[Jim2221]

Do I have to put my name and address and account number in the returns box 

[Daniel0210]

@Jim2221 

You may want to put a note inside with your account number and a list of equipment that is included but it's not essential. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.