Return equipment

[JS9871]

I cancelled sky and had to return equipment by 13th Dec. Unfortunately I had flu so was too unwell to do this. On 14th I live chat about this and very helpful agent sorted a royal mail pick up fir me due to situation. It was picked up on 16th. However, on my account there is a £53 no return charge due to ve taken on 1st Jan. I cannot find the link to live chat about this. There is a phone number but unable to get through. Thanks for any advice

[oldfella]

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@JS9871 wrote:
I cancelled sky and had to return equipment by 13th Dec. Unfortunately I had flu so was too unwell to do this. On 14th I live chat about this and very helpful agent sorted a royal mail pick up fir me due to situation. It was picked up on 16th. However, on my account there is a £53 no return charge due to ve taken on 1st Jan. I cannot find the link to live chat about this. There is a phone number but unable to get through. Thanks for any advice

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Hi @JS9871 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

@JS9871 

Have you kept your tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse. I noticed you only returned it 2 days ago.

We would usually be able to escalate this to Sky via the Messaging Team on here but l'm afraid the option hasn't been available since the summer and we don't know when it'll return.

As suggested by @oldfella you need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.