Return box

[PBT13]

Following a home move I returned all the old Sky equipment, I have now received an email from you asking for the return of the Sky Q ZTB UHD, which I have found. Would you be able to send a box so I can get it back to you. Thanks. Peter. 

[Daniel0210]

@PBT13 
You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.