My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reboots

[HP6]

My tv has lost network connection so I can’t watch catch up or use any apps. I pay for Netflix which is now not available.

Have tried all reboots on router, Q box etc and pressing the flashing button. Nothing. 

Tried calling and got a robot. Then directed to on line help that wasn't helpful. 
My broadband is with sky and other devices, WiFi on phone etc are all ok. 
is Q box broken?

[Lisa-P1987]

Hi there @HP6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[HP6]

I have now spoken to sky and they are sending a new Q box which will hopefully resolve the issue. 

[Lisa-P1987]

Thanks for letting us know, I'll close the invite 🙂

[dsim25]

Hi 

I have the same issue as this user.  I have tried everything and cant get through to sky.  I am close to cancelling my subscirption i have not been able to use apps or catch up for nealry 3 weeks

Can someone get in touch with me please?

[Invisiblename]

@dsim25  I've escalated this to Sky for you

[EalingTaz]

This happened to me too, out the blue. No changes to my setup/network/house/wifi at all and everything fine up til  27 Jan. Then out the blue this connectivity issue continually occuring since 28 Jan across both our mini boxes. I found the main box to be a bit slow and unusual when turning on, did you?  Also same situation where this has happened out the blue?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @dsim25 to chat.

[showmyname]

I too have 'probem with your satellite signal' and have spent hours following the on screen instructions, all to no avail

anyone help ?

[Dan+sim]

I have began this chat at work but now at home how can i carry on

[Chodley]

I would have thought the chat bubble would show on any browser as long as you are logged in