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Discussion topic: Return box instructions

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This message was authored by Katie234 This message was authored by: Katie234

Return box instructions

Hi, 

 

we have received 'return packaging' this is just a flat box with nothing else. 

can't find any help on what I am suppose to do with this? Is this normal? Is it suppose to open and refold? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Return box instructions

Posted by a Superuser, not a Sky employee. Find out more

@Katie234 

I can't answer that question but it might be easier if you use whatever box you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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