Return Equipment

[PaulGround]

I have received a small packet and a letter requesting I return my Sky Q Hub.  There are not other items listed on the letter.  However, i do have a secondary box with remote, and was also a broadband customer.  All services are being cancelled.  As it is only the main Sky Q Hub on the list, and the packaging is just for one item, is it normal for them to request all hubs and remotes and their broadband box back as well - or is it just normal practice to ask for the primary Sky Q Hub?

[Daniel0210]

@PaulGround 

The broadband hub has a shorter notice period of 14 days so packaging will arrive first. Sky Q equipment is 31 days notice.

Dont forget to get proof of posting for all items and keep safe and indefinitely. 

[PaulGround]

Thanks for reply - but BROADBAND already ended a couple of weeks ago and no envelope arrived for that.  Envelope I have received received is for ONE hub.  Letter says "Sky Q Hub".  I have Sky Q and a secondary box.  The only thing THEY have requested return is the one Sky Q Hub.  

I feel if I do as I am being asked to do in their letter - return the one item Sky Q Hub, then they will still try and charge me.  I am receiving texts saying "you must return the Sky equipment to avoid paying a Non Return Charge".  As usual it is Sky doing half a job.  Sending request for one item, and a box for ONE item.  But if I return that item they will probably still try and charge.  If I box it all up they will probably tell me it's not valid because I've returned the wrong stuff .  You just can't do right for this company.  I am so glad to be leaving their services behind.

[Daniel0210]

@PaulGround 

Sounds like that packaging is for your Sky Q hub and later boxes will arrive for your Sky Q box, mini box, remotes and power leads.