Require a new Q box but unable to get through to actual adviser

[Ted33]

Require a relacement Q Box as I am unable to access sky or record anything but still paying monthly 

[Daniel0210]

@Ted33 

Any error message on screen?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[MightyQuinn]

Hi @Ted33   This should lead you to requesting a box swap on-line. Remember to keep your viewing card and swap the power lead as well.

https://www.sky.com/help/articles/sky-q-hard-drive-errors