Requests to return mini q box after renewing contract

[ABC123DEF]

I recently renewed my Sky Q contract, essentially keeping everything I had before. I have since received e-mails and packaging asking for return of the Sky Q mini box even though I'm still paying for multiscreen.  Should I just ignore these requests as obviously I need the sky box to view.

[oldfella]

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@ABC123DEF wrote:

I recently renewed my Sky Q contract, essentially keeping everything I had before. I have since received e-mails and packaging asking for return of the Sky Q mini box even though I'm still paying for multiscreen.  Should I just ignore these requests as obviously I need the sky box to view.

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Hi @ABC123DEF 

Best to notify Sky of the situation 

[nigea99]

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@ABC123DEF wrote:

I recently renewed my Sky Q contract, essentially keeping everything I had before. I have since received e-mails and packaging asking for return of the Sky Q mini box even though I'm still paying for multiscreen.  Should I just ignore these requests as obviously I need the sky box to view.

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hi @ABC123DEF 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @ABC123DEF to chat.

[Tom-W19]

Hi @ABC123DEF 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.