Request to return mini box but it was already returned

[NFHere]

Hi I've had a request to return a mini box now I don't have multiscreen. However, it was returned October 2022! In fact I've not had multiscreen since then. Very confused what to do. Thanks

[Daniel0210]

@NFHere 

Although it was a long time ago Have you kept your proof of posting?

Unipart are the company that deal with returns. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[NFHere]

Hi 

I have a copy of the collection notice from royal mail in my Emails. So fingers crossed that would be proof. 

Thanks for the reply. 

[Daniel0210]

@NFHere 

To see if that will suffice I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.