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Discussion topic: Replacement sky q box

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This message was authored by Paul198499 This message was authored by: Paul198499

Replacement sky q box

Ordered a replacement box as i had a hard drive error message, dpd tried delivering today but im at work every day during the week, dpd then say I cannot get it left with a neighbour or at my door or get it delivered somewhere else or even collect because sky say this, so i ring sky and say and they tell me i have to take a day off work or pay for a new box!! Absolute joke why not just send a replacement with a returns label in the box like any other company would! Now i am stuck with no tv unless i take a day off work and lose a days wages

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Paul198499 

It's referred to as a doorstep box swap. DPD deliver a new box, you hand the courier the faulty one on your doorstep and you set up the new one. DPD won't leave the box without taking the faulty one. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul198499   It sounds like you need a house sitter for the day (DPD are normally good at giving you a timed window). Usual warning, make sure that you remove your viewing card and have the old box (with all accessories) ready for the DPD driver for the swap. Also make sure the new box comes with all the new accessories.

Paul198499
Topic Author
This message was authored by Paul198499 This message was authored by: Paul198499

Re: Replacement sky q box

I love on my own and have no one to sit at my house all day and i cannot afford to dake a day off just to sit at home waiting for a sky box and i find it ridiculous that sky would expect me too

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Paul198499 

It shouldn't be all day. I think you are given a 1 hour time slot similar to the delivery of a mobile phone. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Paul198499
Topic Author
This message was authored by Paul198499 This message was authored by: Paul198499

Re: Replacement sky q box

It is not possible for me to be at home at all unless i lose a days pay, why cant they just leave the box in my porch like every other delivery i have, then i can sent the faulty one back in the same box

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Paul198499 

Sky won't allow that and as stated DPD won't just leave it. There is no way round that. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Paul198499
Topic Author
This message was authored by Paul198499 This message was authored by: Paul198499

Re: Replacement sky q box

So looks like im stuck paying a bill for something I cannot use! I have never delt with a company that is so happy to inconvenience its customers like this before

I cannot wait until my contract is up! 

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