Replacement sky box not turning on

[Ollington]

Hello.

I have received a new sky q box. When I turn it on it starts to boot up with hello and welcome screen but after 3 hours there are still no lights on the box and I can't turn it on.

do you think the box is faulty or am I missing something?

thanks in advance

[Ollington]

Just to clarify this is a replacement box as the old one failed and I also have a new viewing card.

[oldfella]

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@Ollington wrote:

Hello.

I have received a new sky q box. When I turn it on it starts to boot up with hello and welcome screen but after 3 hours there are still no lights on the box and I can't turn it on.

do you think the box is faulty or am I missing something?

thanks in advance

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Hi @Ollington 

Work through the following link 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...