Discussion topic: Replacement equipment after flood ?
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Message posted on 17 Oct 2024 02:10 PM
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Replacement equipment after flood ?
Question is please - My father in law has recently been flooded completely down stairs which In turn has effected his sky equipment! ie :- sky box, router and leads !!! How is he on for getting these replaced ? Is there a cost involved or is it a free replacement of the effected items ? After all it was of no fault of the customer whatsoever? Any information will be very much appreciated! Thank you.
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Message posted on 17 Oct 2024 02:17 PM
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Re: Replacement equipment after flood ?
He would need to contact Sky but I presume he has already contacted his house insurance company.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 17 Oct 2024 02:24 PM
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Re: Replacement equipment after flood ?
Thank you for your prompt reply ! Yes he has but he may have thought he just had to speak to SKY themselves directly ?
Message posted on 17 Oct 2024 02:33 PM
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Re: Replacement equipment after flood ?
All Q equipment is owned by Sky. There may be a cost to replace them (unless covered by insurance).
Message posted on 17 Oct 2024 02:35 PM
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Re: Replacement equipment after flood ?
Thank you for your reply ! Much appreciated! I shall look into it and contact SKY directly.
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