@JTG68 wrote:
Hi
After many weeks of the internet dropping saga, the main box has stopped working, red light on, Q sign constantly whirring round, no signal to tv so unable to use Sky tv.
Having gone through trouble shooting it's ended with ordering replacement equipment. Apparently takes up to 3 working days for a DPD delivery.
No email confirmation received. 🤷♀️
How do I know this has gone through? Plus
Will any compensation for loss of Sky tv be offered?
TIA for any responses.
Hi @JTG68
Have you checked your outstanding order info in the My Sky App or online account.
Failing this you need to contact Sky Directly.
You are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
