Replacement Sky Q box not working

[Simmshouse]

Our original 3 year old Sky Q box gave up recently - it kept on loosing WiFi signal and was emitting a thumping noise.

I ordered a replacement box, which arrived today - the old one was taken away.

Unfortunately the replacement does not work - the Blue Q pulses but the Red standby light remains Red.

When initially starting I get the Hello screen and the next one that says it'll be up and running in a couple of minutes - it doesn't. The screen goes blank and the Blue Q keeps on pulsing.

I've tried both of the "forcing" software update procedures (1 & 2) but still cannot get the replacement to work. 

I even tried ordering a further reply online but cannot, as the system states I have an ongoing return.

The helpdesk is shut and I won't be able to contact them for a few days as they are only open whilst I am at work.

Is there anything else I can try in order to get the replacement Q box to work?

[oldfella]

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@Simmshouse wrote:

Our original 3 year old Sky Q box gave up recently - it kept on loosing WiFi signal and was emitting a thumping noise.

I ordered a replacement box, which arrived today - the old one was taken away.

Unfortunately the replacement does not work - the Blue Q pulses but the Red standby light remains Red.

When initially starting I get the Hello screen and the next one that says it'll be up and running in a couple of minutes - it doesn't. The screen goes blank and the Blue Q keeps on pulsing.

I've tried both of the "forcing" software update procedures (1 & 2) but still cannot get the replacement to work. 

I even tried ordering a further reply online but cannot, as the system states I have an ongoing return.

The helpdesk is shut and I won't be able to contact them for a few days as they are only open whilst I am at work.

Is there anything else I can try in order to get the replacement Q box to work?

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Hi @Simmshouse 

Have you worked through the following link ?
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Simmshouse]

@oldfella thank you. 

I should have mentioned that I had been through that helps section a few times - which is where I got the 2 forced software updates from.

I think I'll have to ring them when I'm next off work during the day.

[oldfella]

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@Simmshouse wrote:

@oldfella thank you. 

I should have mentioned that I had been through that helps section a few times - which is where I got the 2 forced software updates from.

I think I'll have to ring them when I'm next off work during the day.

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Go through the link again @Simmshouse 

The conclusion is in the link

[Simmshouse]

@oldfella 

Thank you for your help. I had worked through the whole of the Help for the Sky Q box before posting this - I should have said before I posted my question. I spent over 4 hours trying different approaches. Having spoken to Sky, they are sending an engineer on the 10th September as Sky wouldn't send another replacement box.

Thankfully we have Amazon Prime, YouTube and Netflix on the TV to keep us entertained until then.

Thank you for taking the time to reply though.

[oldfella]

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@Simmshouse wrote:

@oldfella 

Thank you for your help. I had worked through the whole of the Help for the Sky Q box before posting this - I should have said before I posted my question. I spent over 4 hours trying different approaches. Having spoken to Sky, they are sending an engineer on the 10th September as Sky wouldn't send another replacement box.

Thankfully we have Amazon Prime, YouTube and Netflix on the TV to keep us entertained until then.

Thank you for taking the time to reply though.

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You didn't need to speak to Sky @Simmshouse  

If you couldn't solve your issue you could have ordered a replacement Q box in the link.