Replacement Sky Q Mini box

[garydavid]

Hi I need a replacement Sky Q mini box. I can only see sky Q box replacement any advice. 

[Daniel0210]

@garydavid 

What's the issue with the mini box that makes you believe it needs replacing? 

[garydavid]

Hi it just keeps turning off by itself very intermittent 

[Daniel0210]

@garydavid 

If you haven't tried it already reboot your router by switching it off for a minute. Once that's up and running again reboot the main Sky Q box, then the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[lettice]

If the above does not work and you still getting problems, you can replace a faulty mini box online via the  link on section 2;
Sky Q box won't turn on or is stuck on standby | Sky Help | Sky.com

[garydavid]

Thanks for all your help guys I've ordered a replacement. Not sure if there is a charge or not but thank you 👍

[Daniel0210]

@garydavid 

There isn't a charge for swapping a faulty box.