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Discussion topic: Rental error

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This message was authored by: Rachel2010

Rental error

I have just started to download a film and realised it's UHD which my tv isn't wouldn't let me cancel download so pressed delete, want to make sure I don't get charged 

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This message was authored by: oldfella

Re: Rental error

Posted by a Superuser, not a Sky employee. Find out more

@Rachel2010 wrote:

I have just started to download a film and realised it's UHD which my tv isn't wouldn't let me cancel download so pressed delete, want to make sure I don't get charged 


Hi @Rachel2010

Provided you don't attempt to watch it you will not be charged.

Just delete it (also from the deleted section if it appears) and then download the correct version 

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