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Discussion topic: Rental error
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This message was authored by: Rachel2010
Message posted on ‎20 Oct 2023 07:00 PM
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Rental error
I have just started to download a film and realised it's UHD which my tv isn't wouldn't let me cancel download so pressed delete, want to make sure I don't get charged
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This message was authored by: oldfella
Posted by a Superuser, not a Sky employee.
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Message posted on ‎20 Oct 2023 07:04 PM
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Re: Rental error
@Rachel2010 wrote:
I have just started to download a film and realised it's UHD which my tv isn't wouldn't let me cancel download so pressed delete, want to make sure I don't get charged
Hi @Rachel2010
Provided you don't attempt to watch it you will not be charged.
Just delete it (also from the deleted section if it appears) and then download the correct version
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