Renewed contract but asked to return mini box

[Rapscallion084]

Hello,

I recently renewed my Sky Q contract and a Sky rep called to make adjustments to my offers. Essentially I was keeping everything I had before (including Multiscreen) but adding Sports. A couple of days later I received a letter and packaging asking for return of the Sky Q mini box even though I'm still paying for multiscreen. Online help doesn't seem to cater for this scenario , can anyone help?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Rapscallion084 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.