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This discussion topic has been answered Discussion topic: Removing 1 Multiroom box

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This message was authored by: Obi26

Removing 1 Multiroom box

We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2). 

Cannot see a way online.

 

thanks


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This message was authored by: nigea99 Answer

Re: Removing 1 Multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@Obi26 wrote:

We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2). 

Cannot see a way online.

 

thanks


hi @Obi26 

 

You do not pay for each mini box - it is a flat fee for Multiscreen, irrespective of how many mini boxes you use

Thus, unfortunately, you still need to pay the £15 even if you only use one mini

 

Also, there is no mechanism for returning just one box - just wait until you cancel the multiscreen sub. 

 

BTW a smart TV does  not give access to the subscription channels from SKY 

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This message was authored by: nigea99 Answer

Re: Removing 1 Multiroom box

Posted by a Superuser, not a Sky employee. Find out more

@Obi26 wrote:

We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2). 

Cannot see a way online.

 

thanks


hi @Obi26 

 

You do not pay for each mini box - it is a flat fee for Multiscreen, irrespective of how many mini boxes you use

Thus, unfortunately, you still need to pay the £15 even if you only use one mini

 

Also, there is no mechanism for returning just one box - just wait until you cancel the multiscreen sub. 

 

BTW a smart TV does  not give access to the subscription channels from SKY 

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