This discussion topic has been answered Discussion topic: Removing 1 Multiroom box
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Message posted on 21 Feb 2026 11:52 AM
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We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2).
Cannot see a way online.
thanks
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Message posted on 21 Feb 2026 12:14 PM - last edited: 21 Feb 2026 12:17 PM
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@Obi26 wrote:
We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2).Cannot see a way online.
thanks
hi @Obi26
You do not pay for each mini box - it is a flat fee for Multiscreen, irrespective of how many mini boxes you use
Thus, unfortunately, you still need to pay the £15 even if you only use one mini
Also, there is no mechanism for returning just one box - just wait until you cancel the multiscreen sub.
BTW a smart TV does not give access to the subscription channels from SKY
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Message posted on 21 Feb 2026 12:14 PM - last edited: 21 Feb 2026 12:17 PM
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@Obi26 wrote:
We have 3 multiroom boxes. Costing £15 a month in total.
My daughter has just got a smart tv and will no longer need the multiroom box. How can I cancel this one only? I'm sure I pay £10 extra for the additional box (original package allowed 2).Cannot see a way online.
thanks
hi @Obi26
You do not pay for each mini box - it is a flat fee for Multiscreen, irrespective of how many mini boxes you use
Thus, unfortunately, you still need to pay the £15 even if you only use one mini
Also, there is no mechanism for returning just one box - just wait until you cancel the multiscreen sub.
BTW a smart TV does not give access to the subscription channels from SKY
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