Remove old sky q remote

[FGunn]

My dog has chewed my old sky q remote so cannot use it to disconnect to pair new remote?

Everything I've read online seems ti say only way to disconnect is by using old one but thats impossible for me.

[oldfella]

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@FGunn wrote:

My dog has chewed my old sky q remote so cannot use it to disconnect to pair new remote?

Everything I've read online seems ti say only way to disconnect is by using old one but thats impossible for me.

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Hi @FGunn 

You do not need to unpair the old remote.

Just pairing the new one will override the old

Make sure that you are pointing your new remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

[FGunn]

@oldfella got it!! Thank you