@LILY01 wrote:
Virgin Media is my broadband provider and has given me free Netflix. I'm a long term customer but in a fairly new contract with Sky and have SkYQ (basic package) including Netflix which I pay for. I've rung SKY twice and can only answer to a robot. When it gets to the question of saying, remove Netflix. My phone shows call has failed then it cuts me off. Crafty monkeys. The call is being charged. Clearly they don't want to talk to their customers. Is there a way of writing to them?
Depends perhaps on your Sky platform. On my Sky Q contract, Netflix (or Ultimate TV as it's rather pompously called) is part of the 24 month contract and can't be removed.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
