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Discussion topic: Remotes
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This message was authored by: phillipshrw
Message posted on 21 Oct 2024 11:31 PM
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Remotes
Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it
H whiteman
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This message was authored by: nigea99
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Oct 2024 08:01 AM
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Re: Remotes
@phillipshrw wrote:
Does anyone know if you have to return remotes if you have a replacement one sent to you, as ours has stopped working properly even after trying to reset it
hi @phillipshrw
No you don't return broken/defective remotes
You only need to return remotes when you return the the SKY Q box(es)
This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Oct 2024 08:33 AM
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Re: Remotes
You do not need to return the broken/faulty remote control when you request a replacement.
Sky would always let you know if they want you to return any equipment, like leaving Sky or moving to Sky Glass/Stream.
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Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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