Discussion topic: Remote

This message was authored by: AdamHutchins · ‎08 Jan 2024

Have a new remote but the numbers don't work on the old so cannot disconnect the old to approve the new

This message was authored by: Daniel0210 · ‎08 Jan 2024

Have you tried pairing the new Sky Q remote to override the old one?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: AdamHutchins · ‎08 Jan 2024

By pressing the 7 and 9 at the same time? Doesn't seem to be working?

This message was authored by: Daniel0210 · ‎08 Jan 2024

@AdamHutchins

This link provides some troubleshooting

https://www.sky.com/help/articles/sky-q-remote-help

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Remote

Remote

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