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Discussion topic: Remote

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Message posted on ‎08 Jan 2024 10:30 AM

Remote

Have a new remote but the numbers don't work on the old so cannot disconnect the old to approve the new 

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This message was authored by: Daniel0210

Message posted on ‎08 Jan 2024 10:33 AM - last edited: ‎08 Jan 2024 10:36 AM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

@AdamHutchins 

Have you tried pairing the new Sky Q remote to override the old one? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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This message was authored by: AdamHutchins

Message posted on ‎08 Jan 2024 10:37 AM

Re: Remote

By pressing the 7 and 9 at the same time? Doesn't seem to be working?

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Message posted on ‎08 Jan 2024 10:41 AM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

@AdamHutchins 

This link provides some troubleshooting 

https://www.sky.com/help/articles/sky-q-remote-help

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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