@AngelaScott68 wrote:
Volume to loud on remote will not go lower
hi @AngelaScott68
If it is too loud may I first suggest that you use the TV's own remote to adjust the sound to a more comfortable level.
After that , may I suggest you try a reset of your remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
