@Jeb2 wrote:
My remote has stopped working and even though I changed the battery it is still non functioning. Please arrange for a replacement asap
hi @Jeb2
If you haven;t already tried this may I suggest you try a reset of your remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
If you still need a new remote, please see this link to fill out a form for a replacement:
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
BTW There is now a virtual remote available in the SKY Go app on both iOS & Android devices which will help while you wait
You may also find it quicker to buy one from a variety of sources
