Connectivity problems after full fibre upgrade and change of router by Sky

[RichS1]

I'm a 1st time Sky Community user so here goes.  We have an ethernet network round our home with Sky Q and max number of miniboxes.  We had our broadband line upgraded to full fibre and as part of that Sky engineer came out and replaced our old Draytek router with a Sky brand.  Ever siince we've had constant connectivity issues and, TBH, our local installer (not Sky - own business) has let us down re hos availability.  I'm wondering whether to go back to scaratch and get Sky to come in and do a fresh install round the house using their technology (so I guess WiFi connection) as if we were a new customer.  Any thoughts out there - I'm not very technical!!   I note a discussion late last year on similar issue.

[Chodley]

Is wifi disabled on all the Sky boxes?

[RichS1]

Hi.  I tried to reply already but can't see if it worked!  Thanks for responding ...  how do I check re your question about wifi connection??

[PandJ2020]

You need to enter the engineer mode on each box and a menu will appear to disable WiFi.

Hover on Settings and hit '0 0 1' and then select to enter it.

[RichS1]

Thanks for helping.  I did that on a couple of boxes and it didn't help.  Do I need to do it on all of them??  Does that make a difference?  

[Chodley]

Yes. They are stupid and don't stick to an ethernet connection otherwise.

[RichS1]

😃👍ok thanks.  I'll try that.  

[RichS1]

Good morning.  Back onto this.  I am trying to put all miniboxes into wifi disabled mode, as per yesterday's advice.  Frustratingly, I have one box which keeps saying there's no signal and won't allow me to get to the menu, so I can't get to 'Settings' to do the 001 thing.  I've tried rebooting the entire system several times but no joy.  Any ideas what I can do????  Thanks if so!

[Chodley]

You can usually hit the home button to get the menu up even  if the mini can't get to anything