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Discussion topic: Remote only working when sky box is on show

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This message was authored by: Rhiannon34

Remote only working when sky box is on show

Our sky box is in the cubby and the remote will not work unless the door is open? Any ideas to why? 

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This message was authored by: oldfella

Re: Remote only working when sky box is on show

Posted by a Superuser, not a Sky employee. Find out more

@Rhiannon34 wrote:

Our sky box is in the cubby and the remote will not work unless the door is open? Any ideas to why? 


Looks like it's lost it's Bluetooth connection @Rhiannon34 

It needs full line of sight to re pair

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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