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Discussion topic: Remote not working

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Avatar for jfall
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This message was authored by: jfall

Message posted on ‎16 Mar 2023 06:12 PM

Remote not working

My remote is not working, I have changed batteries and still not responding 

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎16 Mar 2023 06:13 PM

Re: Remote not working

Posted by a Superuser, not a Sky employee. Find out more
@jfall wrote:

My remote is not working, I have changed batteries and still not responding 

@jfall Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Avatar for oldfella
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This message was authored by: oldfella

Message posted on ‎16 Mar 2023 06:17 PM

Re: Remote not working

Posted by a Superuser, not a Sky employee. Find out more
@jfall wrote:

My remote is not working, I have changed batteries and still not responding 

Hi @jfall 

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

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