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Discussion topic: Remote not selecting channels

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This message was authored by Theowarda This message was authored by: Theowarda

Remote not selecting channels

Hi my sky remote is not allowing me to scroll and select the channel I want since today am

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This message was authored by Laing1 This message was authored by: Laing1

Re: Remote not selecting channels

Posted by a Superuser, not a Sky employee. Find out more

@Theowarda wrote:

Hi my sky remote is not allowing me to scroll and select the channel I want since today am


@Theowarda Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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