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Discussion topic: Remote is not working

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This message was authored by: Shindig1981

Remote is not working

The remote volume and speaker button do not work 

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This message was authored by: Daniel0210

Re: Remote is not working

Posted by a Superuser, not a Sky employee. Find out more

@Shindig1981 wrote:

speaker button 


@Shindig1981 

Do you mean the voice control? 

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.


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