Remote has been fine and all of a sudden its stopped turning volume up or down on TV or won't turn the TV on or off, have tried reseting the sky box and reconnecting the remote by pressing 7 and 9 then 1 & 3 but won't work,
Posted by a Superuser, not a Sky employee. Find out more
Is this Sky+ or Sky Q so this can be moved to the correct forum ?
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@Adam02x After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
