Remote control

[Debzeb]

I've been using my sky Q remote to control the volume on my JMB tv in a bedroom it's worked fine for 18 months. But last week it stopped controlling the volume. I've done all the steps to re pair it my pressing 1and 3 and the other button combinations to reset it and have even tried it today with a brand new remote control but it won't change the volume , it's changed it fine for the last 18 months so can't understand why it's suddenly stopped. Any body have any idea why this might be .Thanks 

[MightyQuinn]

Hi @Debzeb   Assuming that you have paired it to your TV successfully? Also the TV remote changes the volume okay.  The Mini box must be seen by the remote (not in a cabinet or behind the TV). If you point the remote towards a mobile phone camera, it makes the IR signal visible to check that it is actually working.

https://www.sky.com/help/articles/sky-q-remote-help

[Steven125]

I need a new controller as mine was brock

[Steven125]

My has arrived and it's brock

[Debzeb]

Hi nothing has changed there is no cabinet and nothing in the way. It's a complete mystery why it's just stopped working and sky have sent a new remote and this is the same but it worked perfect up until a week ago . 

[MightyQuinn]

Hi @Debzeb   So does the TV remote change the volume?

[Laing1]

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@Debzeb wrote:

Hi nothing has changed there is no cabinet and nothing in the way. It's a complete mystery why it's just stopped working and sky have sent a new remote and this is the same but it worked perfect up until a week ago . 

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@Debzeb Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Debzeb]

Yes the tv remote controls the volume but it's more convenient if the sky remote does it 

[Debzeb]

Hi yes I've tried  rebooting sky 

[MightyQuinn]

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@Debzeb wrote:

Yes the tv remote controls the volume but it's more convenient if the sky remote does it 

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Hi @Debzeb   That was simply to rule out a problem with the TV. So what exactly happens when you try to pair by holding down 1 & 3? Do you find your TV make and model? Have you tested you Sky Q remote is sending a signal (volume up & down) by using a mobile phone camera? Have you tried resetting the remote by holding down 7 & 9 until the led flashes 4 times then 1 & 3?

[Debzeb]

Yes I've done every thing you have suggested. It says to choose my tv model which is jmb my model is not listed and then it says it can't work with my tv .. BUT. It's been working fine for the last 18 months. It makes me wonder if perhaps sky have updated something so that my tv is now obsolete ! 

[oldfella · Accepted solution]

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@Debzeb wrote:

Yes I've done every thing you have suggested. It says to choose my tv model which is jmb my model is not listed and then it says it can't work with my tv .. BUT. It's been working fine for the last 18 months. It makes me wonder if perhaps sky have updated something so that my tv is now obsolete ! 

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Hi @Debzeb 

In the remote setup

Try Vestel  and also Other Brands categories.

[Debzeb]

Wow ! It worked no idea what brand vestral is but tried it and it worked perfect !  Thanks very much and also to the other user who offered advice ! Success ( insert smiley face ) Thank you 

[Chodley]

Vestel (not Vestral 😉) are a Turkish company who manufacture TVs at much lower cost for other brands, best known of which are Toshiba and Sharp.