Remote control not working. No red light

[Lauren12341234]

Remote not working have changed batteries and there is no red lights

its only about 6 weeks old 

[oldfella]

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@Lauren12341234 wrote:

Remote not working have changed batteries and there is no red lights

its only about 6 weeks old 

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Hi @Lauren12341234 

Only the Question mark button and the Microphone button will illuminate the red led on the remote.

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Lauren12341234]

Hi 

have just tried this and nothing has happened still