Remote and SkyQ not working

[SallyAnn+Adams]

My remote won't work. Changed the battery, tried 4&6,7&9,1&3. Tried to unplug it all. Tried to reset it etc. 

Stuck on accessibility screen and cannot get off at all. PLEASE HELP

[Daniel0210]

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@SallyAnn+Adams wrote:

Stuck on accessibility screen and cannot get off at all. PLEASE HELP

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@SallyAnn+Adams 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[SallyAnn+Adams]

Tried this! Doesn't work:(

[Chodley]

Probably need a new remote then