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Discussion topic: Remote and Apps not working

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This message was authored by Kev1nK This message was authored by: Kev1nK

Remote and Apps not working

my SkyQ apps are not working and my TV remote is also not working

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This message was authored by oldfella This message was authored by: oldfella

Re: Remote and Apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Kev1nK wrote:

my SkyQ apps are not working and my TV remote is also not working


Hi @Kev1nK 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

Regarding the Apps in what way are they not working?

If you are not connected to the Internet the Apps and On Demand will not work.  If this is the case

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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