24 Aug 2024 02:05 PM
Brand new remote arrived today as I thought the old remote may have given up..but still no volume control via my soundbar...soundbar is working..I have to change the volume up n down manually through the sound bar..why? I've tried resetting at least a dozen times over the past few days...nothing works? Is there any advice please? Many thanks...(I've reset by using 7-9 and 3-2 etc, Sky tv tells me it doesn't recognise my tv??? Yet it's been working fab for 2 years!!!! Help please? Thanks
24 Aug 2024 02:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@PJ60 wrote:
Brand new remote arrived today as I thought the old remote may have given up..but still no volume control via my soundbar...soundbar is working..I have to change the volume up n down manually through the sound bar..why? I've tried resetting at least a dozen times over the past few days...nothing works? Is there any advice please? Many thanks...(I've reset by using 7-9 and 3-2 etc, Sky tv tells me it doesn't recognise my tv??? Yet it's been working fab for 2 years!!!! Help please? Thanks
Hi @PJ60
You need to clarify exactly what you are doing.
In the pairing Setup if you want to control a Soundbar/Amp it's an additional procedure in the set up after pairing with the TV. This additional step asks if you want to use Soundbar/Amp Volume instead of TV volume. (On/Off and input select on the remote is always reserved for the TV).
Normally it's not necessary to pair a Soundbar/Amp provided it is equipped with HDMI CEC control. With this switched on in both TV and Soundbar Volume control is automatic.
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