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Message posted on ‎27 Aug 2025 02:30 PM

Refund for no service

I shall have no tv from 14th August to 11th October,  due to upgrade to skyq , l shall need a refund for lost service.

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Avatar for TimmyBGood
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Message posted on ‎27 Aug 2025 02:39 PM

Re: Refund for no service

Posted by a Superuser, not a Sky employee. Find out more

@23agnesbellasim 

 

That's something you'll need to negotiate individually with Sky: unlike broadband there's no automatic compensation for subscription television.

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎27 Aug 2025 02:39 PM

Re: Refund for no service

Posted by a Superuser, not a Sky employee. Find out more

@23agnesbellasim 

 

That's something you'll need to negotiate individually with Sky: unlike broadband there's no automatic compensation for subscription television.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎27 Aug 2025 03:16 PM

Re: Refund for no service

Posted by a Superuser, not a Sky employee. Find out more

An upgrade to Sky Q (I presume this is booked in for October) is not the reason for loss of service?

 

If your Sky HD box has failed then I'm not sure Sky will cover this period...   But they may entertain a goodwill credit once you're up and running.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎27 Aug 2025 04:34 PM

Re: Refund for no service

Posted by a Superuser, not a Sky employee. Find out more
@23agnesbellasim wrote:

I shall have no tv from 14th August to 11th October,  due to upgrade to skyq , l shall need a refund for lost service.

Fair comment @23agnesbellasim not sure why you call it a loss of  service that  requires in your words a refund as Sky allow you to use Sky Go to watch your tv subscription whilst  waiting for the Sky Q install

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