Reducing multi room

[1873dave]

I've moved house and now only need 1 sky mini box instead of 2. How do I send 1 back and change my subscription to 1 mini box on multi room?

[PandJ2020 · Accepted solution]

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@1873dave wrote:
I've moved house and now only need 1 sky mini box instead of 2. How do I send 1 back and change my subscription to 1 mini box on multi room?

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There is no difference in subscription cost for 1 or 2 mini boxes.

Simplest solution is to store the additional mini box until such time you completely cancel your subscription and have to return the hardware.

In theory, you could return 1 mini box now but I think safer to store it.

[MightyQuinn]

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@1873dave wrote:
I've moved house and now only need 1 sky mini box instead of 2. How do I send 1 back and change my subscription to 1 mini box on multi room?

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Hi @1873dave   I agree, if you return a Mini box then the chances are you will confuse Sky and end up with your Multiscreen subscription being cancelled.

[nigea99]

hi @1873dave 

As the others have said, it is best to keep the box until you cancel your multiroom (or full) subscription

SKY's systems aren't geared up around sending a single mini box when customers still have a multiroom subscription.