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Discussion topic: Red button

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This message was authored by: Pinny

Red button

Why does football on the red button keep freezing 

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This message was authored by: nigea99

Re: Red button

Posted by a Superuser, not a Sky employee. Find out more

@Pinny wrote:

Why does football on the red button keep freezing 


hi @Pinny 

 

Do you have any problems when using the other apps like Netflix or Disney +?

Is it just tonight's game or all on the red button ?

 

Which box do you have ?

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

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