0

Discussion topic: Red button sport live breaking reception

Reply
This message was authored by: Peter3361

Red button sport live breaking reception

Reception on red button keeps breaking picture stops and starts again. Last night 11/9/26 rugby league match stopped completely after about 20 minutes. After a blank screen for a few minutes the whole programme started again from the beginning. Problem started two or three weeks ago.

Reply

All Replies

This message was authored by: nigea99

Re: Red button sport live breaking reception

Posted by a Superuser, not a Sky employee. Find out more

@Peter3361 wrote:

Reception on red button keeps breaking picture stops and starts again. Last night 11/9/26 rugby league match stopped completely after about 20 minutes. After a blank screen for a few minutes the whole programme started again from the beginning. Problem started two or three weeks ago.


hi @Peter3361 

 

Do you have any problems when using the other apps like Netflix or Disney +?

 

Which box do you have ?

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

Reply