Recurring Issues with SkyQ Box

[oldfella]

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@User56IRL wrote:

No we haven't been?

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Hi @User56IRL 

You need to specify to whom you are replying.

If you have a Sky router you need to connect your Q box by WPS.  That's unless it it a Sky Max router which I believe you need to connect to the 2.4 Ghz band using SSID.

First reset your broadband router if it is not a Sky Max.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband (with non Max router) you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[User56IRL]

@oldfella ok thanks. Will try this. Do you think this may have a connection to the box freezing. I assume when the engineer comes to replace the box that they are following these steps? 

[oldfella]

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@User56IRL wrote:

@oldfella ok thanks. Will try this. Do you think this may have a connection to the box freezing. I assume when the engineer comes to replace the box that they are following these steps? 

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Hi @User56IRL 

WPS is the recommended method to content a Sky router (although I don't think this is so with the latest Sky Max. Version).

Connecting by WPS should mean that the Q box will use the 5 Ghz band,