Recordings

[Stooky1]

Message is saying sorry this service is not available 

[Daniel0210]

@Stooky1 

Where are you seeing this message? 

[MightyQuinn]

Hi @Stooky1   In what context? Is this the main Sky Q box or Mini box? Typically you will see that message when trying to play a UHD recording on a Mini box (UHD is not supported).

[Stooky1]

So it's sky q and when u click onto recordings I get a massage saying sorry this service is not available so can't see recordings or scheduled recordings everything else working fine 

[Daniel0210]

@Stooky1 

Not familiar with that message other than the context given by @MightyQuinn 

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.