@Michelle82 wrote:
My sky q box is not recording preset programmes and the majority of my existing recordings gave disappeared.
@Michelle82 sounds like your hard drive maybe failing follow the instructions in the link below and it should lead to ordering a replacement box
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
