Recordings

[Manoj9]

I had a replacement Sky Q box delivered yesterday as the old one was plying up.

is there any way i can retrieve my recordings from my old box?

[Laing1 · Accepted solution]

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@Manoj9 wrote:

I had a replacement Sky Q box delivered yesterday as the old one was plying up.

is there any way i can retrieve my recordings from my old box?

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@Manoj9 Afraid not the recordings were stored on the hard drive if the box that was faulty.

[Chodley]

You can only re-download Sky Store content you bought.

[Manoj9]

Thank you

[Manoj9]

they dont give enough time to downlond the recordings elsewhere as i reported the problem on Friday evening and the new box turned up on saturday and i had to gve the old box to the driver at the same time.

My son had bought movies as well that were were stored in the old box

[MightyQuinn]

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@Manoj9 wrote:

they dont give enough time to downlond the recordings elsewhere as i reported the problem on Friday evening and the new box turned up on saturday and i had to gve the old box to the driver at the same time.

My son had bought movies as well that were were stored in the old box

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Hi @Manoj9   I am not sure how you expected to download the recording elsewhere, they will be copy protected (HDCP). As already stated, you can recover bought movies (Sky Store) from Purchases in the menu.

[Manoj9]

Hi

thanks fo this, i shall try to get the purchased products back in that case