Recordings will not play as I don’t have hd

[Sinead49]

Can you help me change it to play in sd

[oldfella]

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@Sinead49 wrote:

Can you help me change it to play in sd

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Hi @Sinead49 

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[MightyQuinn]

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@Sinead49 wrote:

Can you help me change it to play in sd

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Hi @Sinead49   Impossible I'm afraid. Have you looked in catchup or on-demand to see if they are still available in SD? The quickest way is to go to your HD recording and select Available Now.

[TimmyBGood]

@Sinead49 

A Sky box cannot downscale existing HD recordings to play in SD.