Recordings saying....please wait and can't access

[Lisa+T]

Anyone experienced this and have you fixed it?

[oldfella]

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@Lisa+T wrote:

Anyone experienced this and have you fixed it?

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Hi @Lisa+T 

Can you make new Recordings or do you get a Hard drives message.

If you get a message check the following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages#:~:text=Press%20the%20Home%20button....

[Lisa+T]

@oldfellajust checked and I get the hard drive message. Thanks for the link but it says I will lose all my recordings...is there any solution to this?

thanks

[oldfella]

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@Lisa+T wrote:

@oldfellajust checked and I get the hard drive message. Thanks for the link but it says I will lose all my recordings...is there any solution to this?

thanks

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Afraid not @Lisa+T 

Any Buy and keep from Sky Store will be retained but all your recordings are lost.

[Lisa+T]

Thanks for your help...done the reset and it's worked