@David309207 wrote:
I have recently been getting the following message when watching on my sky mini box and SKY Q box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes. This is just ongoing now
This message was authored by Wallace6
This message was authored by Wallace62This messaI have recently been getting the following message when watching on my sky mini box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes
@David309207 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
reboot your mini box
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
