Recordings not showing

[Hillcrest21]

Sky is working but on the recordings it says please wait and nothing is showing

[oldfella]

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@Hillcrest21 wrote:

Sky is working but on the recordings it says please wait and nothing is showing

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Hi @Hillcrest21 

Try rebooting your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Hillcrest21]

A Sky help advisor went through all the trouble shooting and concludes the hard drive on the box has failed. I will need an engineer 

[oldfella]

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@Hillcrest21 wrote:

A Sky help advisor went through all the trouble shooting and concludes the hard drive on the box has failed. I will need an engineer 

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If the hard drive has failed you need a new Box @Hillcrest21 

There is no repair and you lose all Recordings.  
Any Buy and Keep from Sky Store can be downloaded to a replacement box.

[Mej32]

Tried to reboot. Now bix will not switch on